While in the field the employee can receive a complete overview of jobs or orders on his PDA or laptop, and choose which ones he wishes to accept. Since the employee is online he can see all the information (address, instructions, special details etc.) concerning the particular job, including any previous service reports for that particular customer.

When the job is done, the employee can register goods and time used directly on the PDA or laptop, fill out service, inspection and quality reports online. The employee can also register time and product usage manually or with a barcode scanner. When the technician has entered all data, it’s possible to print a receipt, invoice, delivery slip etc. and have the customer sign directly on the PDA or laptop.

It is also possible for the employee to operate his own order, service or sale while in the field. This function is useful if the employee needs to perform a new service or is ghosting a time shift.

At the office the administrative employee has access to a graphical based overview of all the jobs/orders for any and all the registered technicians updated in real time. Because the graphical overview is so comprehensive and has so much functionality built-in, it works as a very effective planning tool.

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